Question: With a 90% utilization in a service system, it is expected that wait times for customers will be excessively long. Which one of the following

With a 90% utilization in a service system, it is expected that wait times for customers will be excessively long. Which one of the following would you do to reduce wait times?

Increase server capacity

Reduce arrival rate of customers

Have another company pick up your business

Increase the time it takes to serve an average customer

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