with expected downsizing, what role might IT solutions play in:

$$ increasing efficiency?

o Enterprise Resource Planning $($ERP$)($this is software that manages a company's financials, supply chain, operations, commerce, reporting, manufacturing, and human resource activities$)?$

o Customer Relations Management $($CRM$)($software for managing all your company's relationships and interactions with customers and potential customers$)$

o Workflow management, and

o Document management

$$ knowledge management?

o Capturing position know$-$how?

o Capturing position requirements?

o Developing training materials in multimedia formats?

o Provide internal eLearning solutions?