Question: Within the non - ownership framework, Lovelock and Gummesson ( 2 0 0 4 ) identified five broad categories of service. Which of the following

Within the non-ownership framework, Lovelock and Gummesson (2004) identified five broad categories of service. Which of the following is an example of physical facility access services?
Group of answer choices
paying a fee for a spot in a parking lot for a basketball arena
having a hall of fame in the facility for visitors
hiring a sport agent
renting a golf cart

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