Work specialization and chain of command $($Connect$,$ Perform$)$

Complete the following sentences with the correct term related to organizational structure.

Although a high degree of work specialization grad is efficient, many companies are moving toward having employees perform multiple aspects $0$ the work, such as not only selling a product but also providing follow$-$up customer service.

Your manager has when he has the right to tell you what work to do and to hold you accountable for doing it$.$

A trend in business today is to authority and responsibility to the lowest level possible in the organization; this frees up tim for upper management to focus on strategic issues.