Question: Workers at a local sit - down restaurant are able to use their own judgment to solve problems, including substituting side orders and making changes
Workers at a local sitdown restaurant are able to use their own judgment to solve problems, including substituting side orders and making changes to entrees upon a customer's request. Workers at a local fast food restaurant are unable to exercise discretion in these ways. Why is this appropriate?
Because organizations in stable and predictable environments should rely on differentiation and mutual adjustment, and customer requests at the fast food restaurant are more likely to be stable and predictable.
Because organizations in uncertain environments should rely on decentralization and mutual adjustment, and customer requests at the sitdown restaurant are more likely to be unpredictable.
Because organizations in uncertain environments should rely on differentiation and integration, and customer requests at the sitdown restaurant are more likely to be unpredictable.
Because organizations in stable and predictable environments should rely on standardization and mutual adjustment, and customer requests at the fast food restaurant are more likely to be stable and predictable.
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