Workers at Amazon Are not feeling Motivated -195

Answer the question at the end of the case by using the 3-step Problem solving Approach.

please be sure to back up your answers with facts from the textbook by including in-text citation.

Book name : Organizational Behavior

A pratical, Problem-Solving Approach (2020)

Autor name : Angelo Kinicki

Thank you in Advance and plz use the year of the Book which is (2020) not (2018 ) and please do not use other resources.

May God bless you for helping me.

PROBLEM SOLVING APPLICATION CASE Workers at Amazon Are Not Feeling Motivated work days, o Amazonas going into negative unpaid time off (UPT) Employees have reported teng so red of missing work that they show up even when they are 100 corred to work spite of the extremely physically demanding nature of the job, Across the globe at over 175 tumment centers, more tn 125.000 workers Franticaly pick, pack, and millions of Amazon.com customer orders to the tune of millions of items per year Amazon's innovations like free 2-day Shipping for Prime members, dash but tons, and in home delivery, have made the retalam a standout in customer service. The company has con- sistently received award-winning customer satisfaction ratings. Amazon became the most valuable public company and second largest e-commerce company in the world in 2019 by being hyper-focused on customer experiences But many of Amazon's Nuiment center workers are unhappy with what they are required to do to assure these esteemed customer experiences. The result has been public outcry, boycotts, poor attitudes and health, and extremely high turnover rates among work ers. What's making employees so miserable inside Amazon fulfilment centers? WORKING AT AN AMAZON FULFILLMENT CENTER Amazon designs its fulfillment center jobs for et ciency, with managers constantly monitoring and track ing employees in three primary areas. First, workers are monitored for productivity as they race to many orders as possible to meet or exceed daily quo tas. Those who don't meet their quotas are written up and excessive write-ups can lead to termination A recent undercover investigation revealed that some employees are so fearful of missing their quotes that they forego taking necessary bathroom breaks and Instead urinate in bottles and trash cans inside the warehouses. Ito The company is so dedicated to its productivity goals that workers reportedly don't spook to one another during their shifts saying that manag ers strongly discourage any kind of camaraderie Second, management monitors fulfillment center workers for security purposes. One employee described the environment as resembling e prison noting time-consuming scans for contraband (e.g. sun glasses, phones. hoodies) and stolen items at the beginning and end of shifts. There's also a custom of publicly shaming employees who steal from the HOW DOES AMAZON ATTRACT FULFILLMENT CENTER WORKERS? How is it that news of a new Amazonument conter is still seen as cause for celebration. One what has been reported about working conditions Employment opportunities one key explanation. The company tends to locate fulfillment centers on the outsets of major metropolitan areas often in regions that have yet to recover from the recent economic recession and are desperate for increased Jobs in other words, Amazon opens a fulfillment center in your town chances are your employment prospects will be better than those you ve got right now Even so many Amazon iliment center employees feel the compensation they receive is not commensu rate with the extreme working conditions and job demands. Worker retention this seems to be a function of a lack of viable alternatives rather than positive employee attitudes toward the company. As one worker stated that's what makes people not want to quit-the pay you con treat many type of wily since this is the best money we can get out here Amazon does provide some additional incentives to increase productivity at its finiment centers. For example, managers often hold competitions that reword employees with swag bucks-tokens to spend inside the warehouse on things like t-shirts water bottles, or cafeteria mealsOther tewards reportedly include small gift cards and even cookies Said one employee. "I don't want a coolde oro gift card, I'll take it, but i'd rather a living wage. Or not being timed when you're sitting on the todet.118 Another worker found these incentives insulting, saying that around this time of year the managers, the targets are met at exceeded, they get a bonus 110 company on flat-screen TVs and bulletin boards around the warehouses." Third, fulfillment center managers trock employee attendance Workers can be fired for excessive missed Amazon Implemented a policy guaranteeing a mini- mum wage of $15 per hour after receiving such nega tive attention in the press. This resulted in raises as small as 25 cents per hour, which many viewed as "damage control. For some tenured workers, the Foundations of Employee Moovation CHAPTERS 195 pro yo Donut www.mcmd why benefits they cepeone and WHATS NEXT Scorector of the rule or LCHS "There's this way in which tych yourse y why has retines tous combuson because me corte in which se perched to be a good ming for your focus on top in the current mey are proped and but so devoid of beer chache been select cases that concepts the current chapter counts Sada current employee. There wa ingine line in the community everybody knows someone who worked there and no one saya STEP 2: docs of the problem bywing och smarted in the Organi poudatok Some Astron workers have compted to generate ing shown in Figure 5.11. Causes will forest in union representation but have been a per in her the input box or the Promises box to gain the momentum necessary for an organizing Art by looking at Figure 5.11 to identify which campaign Thiely due to two main causes. First pension factors, if any, are mostly uses to the fact that Amazon has one of the highest turnover the defined problem. For each cause, ask why rates in the United States means that employees are this couse of the problem? Asking why mut around long enough for a movement to take shape tiple times is more likely to lead you to root Second, workers have expressed they are afraid to causes of the problem speak up and participate in organising campaigns for Rear of retallation from the company B. Follow the same process for the situation factors. unlikely we'll see any sweeping changes to the Now consider the Processes box in Figure 5.11. way Amazon manages its fulfillment center workers in Consider concepts listed at all three levels. For the near future. This is because Amazon already loses any concept that might be a cause, ask yourself money on e-commerce and subsidizes the losses with Why is this couse? Again, do this for several other segments of its business. Any changes to the iterations to arrive at root causes Current state of affairs could mean a loss of our cov D. To check the accuracy or appropriateness of the eted cheap wares and free two-day shipping 26 Causes, be sure to map them onto the defined problem APPLY THE 3-STEP PROBLEM- STEP 3: Make recommendations for solving the SOLVING APPROACH TO OB problem. Consider whether you want to resolve it, solve it, or dissolve itsee Section 1.5). Which recom- STEP 1: Define the problem, mendation is desirable and feasible? A Look first at the outcome box of the Organizing A. Given the causes identified in Step 2. what are Framework in Figure 5.11 to help identify the your best recommendations? Use the content in important problem(s) In this case. Remember Chapter 5 or one of the earlier chapters to that a problem is a gap between a desired and a propose a solution current state. State your problem as a gap and be sure to consider problems at all three levels. B. You may find potential solutions in the OB in If more than one desired outcome is not being Action boxes and Applying OB boxes within this accomplished, decide which one is most impor. chapter. These features provide insights into tant and focus on it for steps 2 and 3. what other individuals or companies are doing in B. Coses have protagonists (key players), and relationship to the topic at hand. C. Create an action plan for implementing your problems are generally viewed from a particular recommendations PART 1 Individual Behavior