Workplace conflict comes in many forms and levels, with issues ranging from as simple as a coworker always interrupting at meetings to far more serious like a co-worker embezzling funds from the company. This case study will allow you to analyze a series of conflicts occurring in your team and provide an opportunity for you to apply the conflict management skills discussed in this unit.

Scenario: Your CEO has asked your team to design a workplace pamphlet to educate all departments on the PUGSS model of conflict management presented in the eTextbook. However, you have a problem. You would like for the whole team to be involved in creating the pamphlet, but your team is dealing with several individual conflicts that could derail the project. You are unable to move forward until their conflicts are resolved.

Applying the leadership concepts from this and other units, you must analyze the situation and develop a strategy to deal with each team members conflict issues so that the project can be completed by the whole team.

Mrs. B and Mr. D should be given the responsibility of solving conflict because they are willing to solve the team's conflict. Mrs. D should motivate Mr. D to do the work to start caring about the team and get some passion or energy for completing the assignment. Mr. B advises and explains to Mr. C to suggest his ideas and listen to the other team members and get the job done. After conflicts are resolved with the help of Mr. B and Mr. C, then Mr. E gives ideas of creating an interactive forum for a more participative PUGS's session on the companies website. Mr. C will provide a part of his plan to have pamphlets only available in-country launch and find some middle ground the whole team and agree on, and the work could be done with ease.

• Determine how you will lead your team and facilitate conflict resolution to help the team work together to create the PUGSS pamphlet for your company. This section should contain a detailed explanation of your conflict management plan with specific actions needed for each team member to overcome their obstacles. For example, how you will follow up on each coworkers conflict issue in order to help your team stay on track? Be sure to develop a plan to address all conflicts.

Finally, provide a written summary of your teams final pamphlet that you will present to your CEO. This summary should include a detailed explanation of the PUGSS model and the steps in the PUGSS approach to conflict (with examples for each step).

.