write a case study for The Barber Room( TBR)

Your case analysis should incorporate the following elements:

1. Outline the FOUR (4) unique characteristics of services and analyse how

these characteristics could be affecting TBR. (20 marks)

2. Assess how TBR could better manage the challenges associated with TWO

1. of the unique characteristics identified in 3
2. As part of your discussion include an analysis of how e-business strategies

could be used to improve the customer experience associated with these challenges.

please provide brief explanation for Question 2

detail information needed