• Write a Pre-flight briefing as an cabin crew based on following points,

• Deliver your briefing to a minimum of three colleagues - your operating crew
• members
  • Provide a clear vision of the flight ahead (ensure that your briefing follows a
• logical order)
  • Demonstrate effective communication skills, use positive body language
• appropriate eye contact, well paced and clear tone of voice
  • Demonstrate strong leadership - be confident, organized and prepared
  • Your briefing should be timely (minimum 5 - maximum 10 minutes)
  • Promote Customer Service Excellence- Use statements that encourage passenger
• engagement
  • Ensure that your briefing meets the Transport Canada requirements by including
• the following mandatory information ( Seneca FAM Chapter 7 pg.129):

Successful Flight Management

• Anticipated Weather
• Anticipated Flying Conditions
• Flight time(s) and Flight number(s)
• Anticipated Flight Altitude
• A review of selected communication procedures
• A review of selected emergency procedures
• A review of selected safety procedures
• A review of selected security procedures
• Any additional information for the flight