Question: write a service encounter case study of some GOOD or BAD service experience explaining what happened in detail ( 200 words ) Discuss also your

write a service encounter case study of some GOOD or BAD service experience explaining what happened in detail ( 200 words ) Discuss also your level of expectations of the service Then analyze the case by identifying a service gap + Apply relevant SERVQUAL elements in your analysis on what aspects the service provider did well or not so well

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