Question: Write a short reply for this post. The three practices that I would assign the highest priority would be the practices that are affecting the
Write a short reply for this post. The three practices that I would assign the highest priority would be the practices that are affecting the overall integrity of the company and the performance of the company. The first practice that would be a priority would be the sales pressure that the employees are under that makes them act unethically. The second priority would be that employees are able to look at friends and family accounts or open new accounts for friends and family. The third priority for practices would be coaching for the employees around the metrics that need to be met.
I would address these three practices by first having a utilitarian analysis of the financial reporting to make ethical decisions for metrics and appropriate coaching for associates Gilbert Having the financial statements from years past can be used to create appropriate metrics for associates and can be brought to coaching conversations to show how the associates actions are used financially for the good of the company. Having any inaccurate information hurts and hinders the growth of the associates, which in turn hurts the company overall. Changing metrics to be based off the past years rather than just the year before can help take away some of the stress for the associates; also offering coaching for associates in places where they do wrong or make a mistake takes the stress away from associates thinking that they will be fired over any small act or mistake. Taking away the right to look at or make accounts for friends and families shows the ethical behavior the company has and allows that to be put onto the employees; there should be a tracking system in place to alert HR anytime an associate goes into a relatives account or an account of someone they know of This could be based off a system where the associate has alerted HR of the account when hired or from knowing what accounts the associate goes into and if they ever enter an account for a customer that has not called into their line.
The corporate culture within Wells Fargo is not displaying the ethical behavior that is expected of their company and employees. The best way to have ethical behaviors is to have member of management that are role models and who communicate ethical expectations, conduct ethical training, reward ethics while punishing unethical behavior, and offer ethical counselors to discuss ethical dilemmas Supina
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