Write an executive summary for a Vendor Management Plan (VMP) that will tackle the ongoing software issues (organization's billing software, which is reportedly experiencing frequent updates during peak hours and multiple software bugs) while fostering a positive and productive relationship with the software vendor.

Introduction

• Briefly describe the purpose of the Vendor Management Plan (VMP).
• Outline the scope and objectives of the plan in relation to Vila Health's needs.

End-User Communication Strategy

• Summarize how you intend to gather detailed feedback from the software's end users.
• Highlight the methods (e.g., surveys, interviews, focus groups) and the frequency of these engagements.

Vendor Communication Plan

• Describe your approach for the initial and ongoing communications with the vendor.
• Include an overview of key talking points for the initial call and the proposed schedule for follow-up communications.
• Explain how you will maintain a positive relationship with the vendor.

Software Update Coordination

• Briefly outline how you plan to schedule software updates, including negotiations for timing and user notifications.

Bug Reporting and Resolution Process

• Provide an overview of the process for reporting software issues to the vendor and tracking their resolution.

Leadership and Change Management

• Describe how you will lead the implementation of this VMP and manage change within the organization.
• Outline strategies for overcoming resistance and ensuring buy-in from your team.

Risk Management and Contingency Planning

• Identify potential risks associated with the technology environment and briefly discuss the management principles you will apply to mitigate these risks.

Vendor Performance Evaluation

• Summarize the criteria for assessing the vendor's performance and the software's effectiveness.
• Include a general timeline for these evaluations.

Conclusion

• Recap the main points of your proposed plan.
• Emphasize the expected outcomes and benefits for Vila Health.

Cite 3-4 current (within the last 5 years) evidenced based and peer-reviewed sources