Question: Write down a service that you have consumed in recent days. For the service, answer to the following questions. - Were you satisfied with the

Write down a service that you have consumed in recent days. For the service, answer to the following questions.

- Were you satisfied with the service? If so or not, explain the reasons for your (dis)satisfaction in terms of operations process.

- If you were in charge of managing the delivery of the service, how would you improve the process from the view of direct, design, deliver, develop of process management?)

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