Write the email to Rachel (you can make up an email address) that will achieve the negative-news
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Question:
Remember that this case deliberately contains content and wording that may not be appropriate for your message, and the content will need reorganization to fit the 4-part indirect negative news pattern. Avoid copying long phrases/sentences from the case, and be especially careful with tone. Remember this message isn't only about explaining why you didn't choose the Food Bank—it's also about making Rachel feel valued/respected and showing that the process was fair.
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