write the observations first then analyse the feelings and needs of both sides. Then write request for both for the cases attached

case1:

case2:

case3:

case4:

case5:

case6:

case7:

Hello sir, how can I help you? Your store feel disappointed me. I need help for replace my product. I brought the product home and it didn't work, store staff said it was my fault. I will never buy anything from that store again Unfortunately I can't help you as long as you shout like that, it's true what our store employee said, we can't help you with that. What is the problem with your product and what did our employees in the store tell you? will never shop at your stores again. I will report your store, you and the other employee to the appropriate places. Shame on my money! What is the problem honey? Why are you mad at us? You met up last week and you didn't invite me. I thought you loved me but I was wrong! I guess we really don't want you with us anymore. I don't care about any of you anymore. You don't like any place we go, so we didn't invite you. 73 Hello, please can you be quiet! I'm not lying to you. You're screaming so much I can't sleep! OUT C 73 I'm already quiet, good night to you! Hello, I don't think I'm making that loud. I hate this apartment and the neighbors! Why don't you listen to my dreams and goals? Why do you condescend instead of understanding? I gave up my dreams to feed this family. I didn't give up for your pampering. I don't want you chasing unrealistic dreams. I hate you. When I grow up, I don't want to be soulless and unhappy like you. How can you decide that they are not realistic without ever listening? You are grounded! You didn't wash the dishes again! Today was a tough day, handle it. I can't handle it anymore, you're always doing the same thing, I'm sick of it! I've already done everything I had to do, can't you do it yourself? But today is your day! Sorry, that's me! Don't go home without finishing today's chores. I've already worked! Please do not ignore my work! But today I have already worked very hard. I'm exhausted. Watch what comes out of your mouth! The person you are talking to is not your friend! I'm your boss! Things are very busy, you have to work harder today. You shouldn't be idle. You are no longer! You are not that successful. You're flattering the bosses. If only you could put the energy you wasted in getting angry with me into your work! It's obvious that you're jealous, but it's useless to be jealous. It lowers both our productivity. No one asked you for advice. I can consider my own benefit. Even if no one notices, I work as hard as you do. I am not the one who jelous. If someone's jealous of me, it means I'm doing something well