Writing a positive message

Here is how it's grading

Example

Write an email request to the human resource manager at your Pathum Thani branch. You wish a report on the type of applicants that have been sending resumes to this branch. This is because your Pathum Thani branch has a higher sales performance than other branches. You feel this may be due to the staff the branch is hiring. You are required to make up any information you don't have, but stay professional. Things like "Dear Wolverine," will result in a score deduction. Grading CHECKLIST Writing Routine Requests A. State your request up front. Ask the most important questions first. Write in a polite, undemanding personal tone. Break complex requests into individual questions that Use the direct approach because your audience will are limited to only one topic each. probably respond favorably to your request. C. Request specific action in a courteous close. Be specific and precise in your request. Make it easy to comply by including appropriate B. Explain and justify your request. contact information Justify the request or explain its importance. Express your gratitude Explain any potential benefits of responding. Clearly state any important deadlines for the request. 1 Plan 2 Write 3 Complete Analyze the Situation Verify that the purpose is to request information from company managers. Gather Information Gather accurate, complete information about local competitive threats, Choose Medium and Channel Email is effective for this internal message, and it allows the attachment of a Word document to collect the information Organize the Information Clarify that the main idea is collecting information that will lead to a better competitive strategy. which will in turn help the various district managers Adapt to Your Audience Show sensitivity to audience needs with a "you"attitude. politeness, positive emphasis, and bias-free language. The writer already has credibility, as manager of the department Compose the Message Maintain a style that is conversational but still business like using plain English and appropriate voice. Revise the Message Evaluate content and review readability avoid unnecessary details Produce the Message Simple email format is all the design this message needs Proofread the Message Review for errors in layout spelling, and mechanics Distribute the Message Deliver the message via the company's email system ol The informative subject in alerts the audience to an important request Absen The opening explain the then go to the point he She acknowledge at responding to the request wil require somework but emphasis that the result will benefit everyone The body explains the benefit of responding to the The core provides dedine the concludes in a courteous manner wy As O 05136 304 Figure 3.1 Routine Message Requesting Action in this email request to district managers across the country, Helene ausen asics them to out an attached information collection form. Athough the request is not unusual and responding to it is part of the managers responsibility. Clausen asks for their hen a courteous manner and points out the benefits of responding Source: MS Outlook 2013. Microsoft