Question: Writing Instruction Lesson: Drafting an Executive SummaryCase study: The Santa Fe Grill RestaurantThe owners of the Santa Fe Grill want to know why sales are

Writing Instruction Lesson: Drafting an Executive SummaryCase study: The Santa Fe Grill RestaurantThe owners of the Santa Fe Grill want to know why sales are not meeting expectations. They do a survey about characteristics of the restaurant (see attachment). We use a small portion of the survey (Questions 12-22) for this exercise.The charts (below) provide insight as to the reasons for disappointing sales. For example, the waitstaff measuresare particularly low on a 7 point rating scale where 1= strongly disagree and 7= strongly agree. Waitstaff are notperceived as friendly or knowledgeable (means are low).Atmospherics are somewhat positive (average of a 5 on the 7 point rating scale) and food quality/value items are also somewhat positive with room for improvement (means tend to be in the neutral range of the rating scale with the highest evaluation for Fresh Food (5.23 on the 7 point scale).Handout for Students: SPSS Output and three chartsX12- Friendly EmployeesX13- Fun Place to EatX14- Large Size PortionsX15- Fresh FoodX16- Reasonable PricesX17- Attractive Interior[X18- Excellent Food TasteX19- Knowledgeable EmployeesX20- Proper Food TemperatureX21- Speed of ServiceX22- SatisfactionValid N (listwise)Descriptive StatisticsN253253253253253253253253253253253

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