Writing:

Let's try out our skill at converting negative statements into positive statements in the six customer service responses below.

Hint: Use "I" and "Let's" statements rather than "You" statements. Als be sure to re read your textbook section called "Using Positive Language" on pages $145-147.$

Statements to Revise:

"You didn't do this right."

"You are wrong."

"Wait here."

"What's your problem?"

"You aren't making any sense."

"Why are you so upset?"