XYZ is a large process-oriented global logistics company with offices in many countries. Both intra and interdepartment processes exist in XYZ. Staff in XYZ are familiar with what processes are (as far as their own role and department are concerned) as they are involved in carrying out process activities on a daily basis. The Managing Director of XYZ wants to explore how BPM and its various components can benefit the company.

a) Describe the Process Mapping step in the BPM journey and how can this step benefit the XYZ organization? (6 marks)

b) If XYZ does not carry out Process Modelling/Simulation before operationalizing the processes, what are the major risks and shortfalls in their BPM journey? (6 marks)

c) Is it compulsory for XYZ to adopt the BPMN standard for representing processes? What are the advantages and disadvantages of not adopting a standard? (7 marks)

d) Name THREE pros and cons in developing Vs buying a Business Process Management System (BPMS) for XYZ? (6 marks)