Question: QUESTION 1 XYZ is a large process-oriented global logistics company with offices in many countries. Staff in XYZ has a reasonable understanding of what processes

QUESTION 1 XYZ is a large process-oriented global

QUESTION 1 XYZ is a large process-oriented global logistics company with offices in many countries. Staff in XYZ has a reasonable understanding of what processes are as they are involved in carrying out process activities on a daily basis. The Managing Director of XYZ wants to further explore how BPM and its variants can be applied to enhance the operation of the company. a) What does Business Process Improvements (BPI) mean to XYZ? What is the key focus in carrying out a BPI project? (6 marks) b) What does Business Process Re-engineering (BPR) mean to XYZ? What is/are compelling reason(s) and key focus in carrying out a BPR project? (6 marks) c) If a BPM project is successfully implemented, what are some of the benefits that XYZ can expect? (7 marks) d) What techniques and tools are commonly used to represent and display the progress and performance of business processes? Please give a brief description (6 marks)

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