Y&Z Associates is an IT consulting firm that develops new systems and maintains older systems for its
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Y&Z Associates is an IT consulting firm that develops new systems and maintains older systems for its clients. Erin Liberth recently was awarded a contract to correct problems with an existing system. The system is three years old, and the consulting firm that initially designed the system did a poor job of documentation. The data dictionary, user manuals, and other reference material never have been updated, and no process exists for version control.
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Operations Management Creating Value Along the Supply Chain
ISBN: 978-0470525906
7th Edition
Authors: Roberta S. Russell, Bernard W. Taylor
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