Question: You answer a call from a customer who immediately asks to speak to a manager or someone higher up . What would you do ?

You answer a call from a customer who immediately asks to speak to a manager or someone higher up.
What would you do?
"I apologize that you are having a problem with our service. Can I gather some information to provide to my supervisor?"
"The supervisor won't be able to do anything different than I can do. May I have your account number please."
"I'm so sorry, I can tell you are frustrated. One moment please, I'll be happy to transfer you."
You answer a call from a customer who immediately asks to

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