You are a customer service agent at Modern Packaging, act on this email from your manager byemailing the customer.

Dear [Customer Service Agent]

Please email Bob Swimmer to let them know about the request for the repair of their outdoor storage container.

The container is outside of the warrantee period. However we understand their use has been for a shorter period of time. We can repair the container and the customer must go on the website to print a ticket and then take the ticket to their nearest dealer, who will collect the container.

We cannot provide a loan unit as the original is outside the warrantee period.

Remind the customer to get a receipt for the container on collection by the dealer. The customer must use the same email address and name that they used to raise this issue when they make a ticket for the repair.

Kind regards

Mary Lu

Customer Service Manager

Modern Packaging

Grading

Format, style, content, grammar and spelling will be assessed.

There is no minimum word count