Question: You are a Financial Ops Associate at Freightos. When receiving a payment from a customer, you accidentally reflect the payment from customer A to the

You are a Financial Ops Associate at Freightos. When receiving a payment from a customer, you accidentally reflect the payment from customer A to the wallet of customer B. You only realize the mistake once Customer A sends an angry email to the sales team wondering why the money was deducted from his bank account and not added to his Freightos wallet. You then realize that Customer B booked a shipment with funds that didnt really belong to him.

What do you do? What steps(if any) do you take internally to ensure this doesnt happen again?

Please draft an email to both customers A and B.

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