Question: You are a hotel receptionist who is currently checking in a hotel guest from Scotland. You have accidently called the guest an Englishman after which

You are a hotel receptionist who is currently checking in a hotel guest from Scotland. You have accidently called the guest an Englishman after which the guest felt very offended. Task: short reflective 200 words answering the following questions: 1. What happened? 2. Why does this experience matter? (Consider this from hotel-guest relationship point of view also) 3._How will you apply your new insights in the future?

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