You are a hotel receptionist who is currently checking in a hotel guest from Scotland. You have accidently called the guest an Englishman after which the guest felt very offended. Task: short reflective 200 words answering the following questions: 1. What happened? 2. Why does this experience matter? (Consider this from hotel-guest relationship point of view also) 3._How will you apply your new insights in the future?

Answer rating: 100% (QA)

1 What happened I inadvertently misidentified a hotel guest from Scotland as an Englishman during th... View the full answer