Question: You are a project manager for a current project that you are managing for a small cruise line located in the southeastern part of the
You are a project manager for a current project that you are managing for a small cruise line located in the southeastern part of the United States. You have already entered into two contracts for the current project. The information systems project involves two significant components. One component is a customized software package utilized for data entry of cruise passenger additional purchases, such as shore excursion packages, prearranged bar drink packages, and other additional services during the cruise vacation. This will be a clientserver application developed by a software development company located in the same state as the cruise line. The second component is the programming required to connect the entered data in this new software package with the existing cruise reservations system, which is a legacy system. This second component will be outsourced to an offshore developer located in India.
In your investigation of the contracts and the two vendors, you have found out the following information.
Although the offshore vendor is new to the cruise line, they have been in business for years and have over years of experience in building connection software tools connecting clientserver applications to legacy systems.
India's time difference is hours ahead of the cruise line's time zone.
The business users have not been good at explaining details about what they need in a system during past project developments.
Data privacy laws can vary a great deal in different countries.
The offshore vendor has an excellent turnaround time in delivering deliverables based on the details of requirements provided to them.
The cost savings for offshoring is about
The local contractor has just filed Chapter in bankruptcy court.
The local contractor has over years of experience in clientserver application development.
The company has utilized the local contractor in previous projects with success.
Although the turnover rate of the local contractor had been low in the past, it has increased by in the last couple of years. The turnover rate for the offshoring company remains low.
The local vendor has an average turnaround time in delivering deliverables based on the details of requirements provided to them.
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