You are a project scheduling manager, working for Spore$-$Tel Consulting. Spore$-$Tel Consulting has been contracted by SOL Technologies to provide Telephone Technical Support as well as a Customer Support Manual, following the launch of the new SOL Landscaping and Lawn device and app in May $2021.$ The length of the contract is $12$ weeks, after which it may be renewed for Fall care.

The SOL Landscaping and Lawn device is a lawn care detecting device which sends signals to a customer$$s cell phone via home internet to alert the customer as to when the irrigation system for lawn care must be activated, and when the lawn grass must be mowed. Water and grass levels are displayed in the downloaded mobile software application. The product is set to launch in May $2021,$ as this coincides with the start of the summer growing season

The contract awarded to Spore$-$Tel Consulting has a start date of May $3,2021.$ The first deliverable in the contract is for a Customer Support Guide and Manual. This manual will be produced in the Ottawa office of Spore$-$Tel Consulting, written by VJ$,$ the company$$s technical writer. The Manual will take $2$ weeks to produce, at a cost of $$7,500\mathrm{.}00.$ This manual must be available to all Customer Support staff in order for them to provide Telephone support. Once the manual is complete, it will be distributed via email to all telephone support staff, who will be given $2$ days to read the manual before their first scheduled phone support shift.

Following the distribution of the manual, Spore$-$Tel Consulting will provide Phone Support to all customers who purchase the new SOL Landscaping and Lawn device and services. Support will be offered $7$ days a week, from $9$am to $7$pm each day.

IT Updates to the Telephone and Computer Systems at all Spore$-$Tel offices, are conducted between $6$:$00$am and $8$:$00$am and Daily Office Cleaning takes place between $8$pm and $10$pm each day. The project scheduling manager is not responsible for the cost or schedule for these activities.

Telephone Coverage will be handled as follows:

Ottawa Office:

$9$am to $7$pm Saturday, Sunday, Monday, Tuesday

$$ Staff $$ Jason, Dede, Priya, Pablo $$ each available to work a MAXIMUM of $40$ hours per week at a rate of $$15/$hr

Toronto Office:

$9$am to $7$pm Thursday, Friday, Saturday, Sunday

$$ Staff $$ Ali, Sara, Vivek, Maria $$ each available to work a MAXIMUM of $40$ hours per week at a rate of $$15/$hr

Each Customer Support employee will have to certify that they have read and understood the Customer Support Guide and Manual before beginning Phone Support work.

The contract also stipulates a Quality Assurance milestone task $$ all staff are required to record $1$ hour of customer support calls during their first shift doing telephone support. These call recordings will be submitted to SOL Technologies to ensure quality standards and customer service principles are being met.

You are the Scheduling Project Manager for Spore$-$Tel Consulting, responsible for the scheduling for ONE office only: the Toronto Office