You are a sales rep selling Salesforce.com software as a service solution. You work for LCC Sales consulting, a small firm specializing in sales automation and CRM solutions for small to medium sized companies.

I am a small educational consulting company with $5$ sales$/$service reps that need a CRM solution. You know I am a qualified prospect because I replied to a marketing survey on the web. I am in Need of CRM software, I am Authorized to make the purchase, and I have a Budget which means I am able to pay for it$.$

Instructions:

Develop a set of questions that can be used in a sales interview$/$presentation$.$

These questions should be of the follow types:

Information Gathering Questions$-$Designed to obtain knowledge

Probing Questions$-$ Designed to uncover and clarify needs$/$problems

Confirmation Question$-$ Designed to confirm mutual understanding

Need Satisfaction Questions$-$ Designed to move the sales process toward close by focusing on benefits and value

List the questions by the types above and order them logically within each type.

Under the heading for each type, define the type and its purpose.

You must have a minimum of $3$ questions of each type.

Many questions can be generic, but you should also include questions specific to Salesforce.com and Salesforce.com features and benefits.

Final output should be a well$-$organized document with questions ordered to follow the sales process