You are a salesperson for an office supply company. One of your customers left you a message indicating that they were unhappy about the last order they received. While on your way to visit the customer to discuss the problem, you decide to review your procedure for handling complaints. What is the first thing you need to do to resolve customer's complaints? Offer the customer a discount on their next order Ask the customer to explain the problem and listen carefully to get the whole story Inform the customer that you will not charge them for the order Ask the customer what they would like you to do