You are asked to interview someone who does not work in an IT department. This could be anyone you know - a parent, friend, sibling, network contact - so long as their job is not in IT. Conduct an interview with them as if you represent a junior IT employee in their company.

In your interview, document their answers to the following questions:

1. What is your role within your department, and what are your day-to-day tasks?
2. What are the pain points or frustrations you face with the technology you use in your day-to-day role?
3. What could the IT team do to help you resolve or reduce these pain points?

Note: This question is related to IT governance. answer acocrdingly.