Question: you are assigned to manage the buffet restaurant while its general manager is on leave for the next 6 months.After observing dinner operations for a

you are assigned to manage the buffet restaurant while its general manager is on leave for the next 6 months.After observing dinner operations for a few days, your team notices the following things:Demand is very strong from 5:30 p.m. to 7:00 p.m., and customers wait for what seems to be a long period of time. Customers do not look happy in line.During peak hours, tables are only unoccupied when waiting to be bussed and then waiting to be seated.Lots of customers balk and renege, especially after being quoted the wait time.Demand builds up slowly to 5:30 p.m. but falls off quickly after 7:00 p.m.Customers arrive at the buffet and wait in line to pay one of two cashers. They then snake through a roped-off line in a large holding area. At the front of this line, each party chooses to join one of three very short lines, each headed up by a host. The floor manager finds an unoccupied table for the party and informs the host of the table assignment. The host then takes the party to its table.On the basis of this information, recommend some demand management strategies for the restaurant. What additional information would you need to ensure that these strategies are appropriate for the situation? What additional information would you need to determine how to customize these strategies?

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