You are chatting with one customer when another begins asking you questions. The second

customer is in a hurry and wants immediate attention. Unfortunately, there is no one else who

can help her.

$1$ Which statement is MOST like how you would respond?

Select a statement

Let the first customer know you'll be right back. Quickly

help the second customer, then return to the first.

Acknowledge the second customer, and let her know you'll

be with her when you finish helping the first customer.

Don't rush your conversation with the first customer. Help

the second customer only after you deliver great service to

the first.

Ask the first customer if she minds if you quickly help the

second person then return to help her.