Question: You are chatting with one customer when another begins asking you questions. The second customer is in a hurry and wants immediate attention. Unfortunately, there
You are chatting with one customer when another begins asking you questions. The second customer is in a hurry and wants immediate attention.
Unfortunately, there is no one else who can help her.
What would you be most and least likely to do
PICK ONE OF EACH
LEAST
MOST
Let the first customer know you'll be right back. Quickly help the second customer, then return to the first.
Acknowledge the second customer, and let her know you'll be with her when you finish helping the first customer.
Don't rush your conversation with the first customer. Help the second customer only after you deliver great service to the first.
Ask the first customer if she minds if you quickly help the second person then return to help her.
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