Question: You are configuring a workstream in Dynamics 3 6 5 Customer Service. You need to ensure that work is classified automatically based on how long

You are configuring a workstream in Dynamics 365 Customer Service.
You need to ensure that work is classified automatically based on how long similar work items have taken other agents to complete.
Which type of rule set must you use?
Select only one answer.
Logical
Effort estimation
Skill identification
Sentiment prediction

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