You are creating a value stream map and find you do not have any data on how often customers need to have a service technician come back for a second visit.

The fancy new software tool, which will track this type of information, will not be ready for $18$ months.

Your project cannot wait for software. A solution to your dilemma can be a simple data collection tool called a:

Select one:

data manipulator

big data accelerator

check sheet

software fabricator