Question: You are doing a program evaluation. The goal of an agency is to provide quality in - home care to the elderly, and you have

You are doing a program evaluation. The goal of an agency is to provide quality in

-

home care to the elderly, and you have been asked by your supervisor to gather data relating to the number of client contacts made each month by the workers in the agency in order to better understand implementation of the program. This type of evaluation research is called

outcome program evaluation

formative program evaluation

cost benefit analysis

summative program evaluation

You are doing a program evaluation. The goal of an agency

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3. When verbally attacked, I allow for the likelihood that the attackers might never have learned how to respond when their needs arent met.

5. When verbally attacked, I keep my role as a manager separate from my identity as a person.

2. I reject the harm that can result from reacting emotionally when I am upset and getting angry or feeling battered.