You are head of the marketing department at BTS Ltd, a major electrical appliance manufacturer in...
Fantastic news! We've Found the answer you've been seeking!
Question:
Transcribed Image Text:
You are head of the marketing department at BTS Ltd, a major electrical appliance manufacturer in Australia. Your recent social media monitoring efforts pick up substantial activity where customers are accusing your company of producing and selling faulty products. Further investigation reveals it could be the work of a close competitor of your company. At a recent meeting with divisional heads of your company you state the following: "For all the benefits they bring to our business, social media and other communication technologies have created a major new challenge of responding to online rumors, false information, and attacks on a company's reputation. Customers who believe they have been treated unfairly can turn to Twitter, Facebook, and other tools to use public exposure as leverage. However, false rumors and both fair and unfair criticisms can spread around the world in a matter of minutes. Responding to rumors and countering negative information requires an ongoing effort and case-by-case decisions about which messages require a response. Responding effectively to rumors and negative information in social media requires continual engagement with all our stakeholders and careful decisions about which messages should get a response." You are required to: a) Discuss the four step approach you would follow to respond to the negative information in a social media environment as stated in the above case. Your answer should be approximately 100 words (8 marks). You are head of the marketing department at BTS Ltd, a major electrical appliance manufacturer in Australia. Your recent social media monitoring efforts pick up substantial activity where customers are accusing your company of producing and selling faulty products. Further investigation reveals it could be the work of a close competitor of your company. At a recent meeting with divisional heads of your company you state the following: "For all the benefits they bring to our business, social media and other communication technologies have created a major new challenge of responding to online rumors, false information, and attacks on a company's reputation. Customers who believe they have been treated unfairly can turn to Twitter, Facebook, and other tools to use public exposure as leverage. However, false rumors and both fair and unfair criticisms can spread around the world in a matter of minutes. Responding to rumors and countering negative information requires an ongoing effort and case-by-case decisions about which messages require a response. Responding effectively to rumors and negative information in social media requires continual engagement with all our stakeholders and careful decisions about which messages should get a response." You are required to: a) Discuss the four step approach you would follow to respond to the negative information in a social media environment as stated in the above case. Your answer should be approximately 100 words (8 marks).
Expert Answer:
Answer rating: 100% (QA)
a The fourstep approach to respond to negative information in a social media environment ... View the full answer
Related Book For
Business Communication Essentials a skill based approach
ISBN: 978-0132971324
6th edition
Authors: Courtland L. Bovee, John V. Thill
Posted Date:
Students also viewed these business communication questions
-
Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...
-
Googles ease of use and superior search results have propelled the search engine to its num- ber one status, ousting the early dominance of competitors such as WebCrawler and Infos- eek. Even later...
-
A function f(x) is said to have a jump discontinuity at x = a if: 1. lim f(x) exists. xa 2. lim f(x) exists. xa 3. The left and right limits are not equal. Let f(x) = 5x7, if x < 2 1 if x 2 x + 9'...
-
Let R be a random variable giving the per capita production in a population with p.d.f. g(x) = 5.0 for 1.0 x 1.2 (the values used in Example 6.1.2). Are the simulations in Example 6.1.2 within this...
-
Knowles & Foreman Company took the following data from its income statement at the end of the current year Per-unit product cost Gross margin percentage Selling and administrative expenses Operating...
-
Construct a bar graph for each of the following (assume the independent variable is group and the dependent variable is time): a. Group \(\mathrm{A}(N=5, M=4.00, s=1.58)\); Group B \((N=5, M=6.00,...
-
Office Express sells office suppliers to businesses on a membership basis-i.e., walk-in customers without a membership are not allowed. The company delivers supplies directly to the purchaser as long...
-
Discuss the concept of sense making and its significance in facilitating sense giving during periods of organizational ambiguity and transformation?
-
The diagrams below represent aqueous solutions that contain lonic or molecular solutes. The solvent molecules have been omitted for clarity Identify each of the following drawings as representing a...
-
Refer to the statements for Google in Appendix A. For the year ended December 31, 2015, what was its debt-to-equity ratio? What does this ratio tell us? Data From Statement Google In Appendix A...
-
The payroll disbursements were for two persons named Ciotty and Ciotti with the same first name and address. The interesting observation is that Ciotty is dated February 28, 2019, or after while...
-
Listed below are the annual high values of the Dow Jones Industrial Average for a recent sequence of years. Find the median, then test for randomness below and above the median. What does the result...
-
In the year 1998, Nokia became the worlds number one mobile maker by giving a tough competition to the telecom company Motorola. It produced high-quality and user-friendly mobile phones, with its...
-
Consider cash flows given below. With \(\mathrm{i}=8 \%\), what is the annual worth of these costs? a. \(\$ 418\) b. \(\$ 436\) c. \(\$ 502\) d. \(\$ 536\) End of Year Cost 0 $1,000 1 $100 2 $200 3...
-
Explain how organizational values and ethics are related.
-
Assessing simultaneous changes in CVP relationships Braun Corporation sells hammocks; variable costs are $75 each, and the hammocks are sold for $125 each. Braun incurs $240,000 of fixed operating...
-
The current price of gold is \(\$ 412\) per ounce. The storage cost is \(\$ 2\) per ounce per year, payable quarterly in advance. Assuming a constant interest rate of \(9 \%\) compounded quarterly,...
-
Complete the second half of the proof of the "forward price formula with carrying cost". To construct the arbitrage, go long one unit of a forward and short one unit spot. To execute the short, it is...
-
Suppose that a continuous-time compounding framework is used with a fixed interest rate \(r\). Suppose that the carrying charge per unit of time is proportional to the spot price; that is, the charge...
Study smarter with the SolutionInn App