Question: You are helping the IT team at Game Technology study several software acquisition options for their Customer Contact Care system ( C 3 ) .

You are helping the IT team at Game Technology study several software acquisition options for their Customer Contact Care system (C3). First, you review Chapter 7 of your systems analysis textbook and the material on financial analysis tools (templates are available on Moodle). The IT team is considering two commercial software packages and an in-house development option. They prepared the following summary:

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