1. You are required to: analyse the data and identify all the challenges within your focus area. Select the critical challenges that may impact the sustainability of your functional area. 

2. Identify and discuss existing challenges (bottlenecks) and potential challenges (bottlenecks) either within your functional area or its supporting functions.
4. Unpack the impact of each of the identified challenges. If possible, equate it a basis of measurement, e.g. rand value, output, etc. Thereafter rank them in descending order. Most critical being top of the list and least critical being at the bottom.
6. Discuss the envisaged criteria or model that you will use in your selection processes, e.g. ranking 1 - 5, decision tree analysis, etc.

Reflect on our discussions on Standard Banks Motto, "Simpler, Faster and Better", providing the customer with "WHAT they want, WHEN they want, WHERE they want it and HOW they want it.

Answer rating: 100% (QA)

To analyze the challenges within my focus area I will consider the operational efficiency of the customer service department in a retail bank Some of ... View the full answer