You are speaking with a customer who has called multiple times in the last two weeks about the same issue. The customer is upset, bur you revigw the notes ans carcucta there: nothing you can do at this time.

What would you be most and laast Mhoy to do ar say?

PICK ONE OF EACH

Tell the customer that you are very sorry, but there is nothing you can do to resolve her issue. Ask r she would like to speak wht a manager.

Apologize and ask for more detall on why she believes the company should be able to assist her. Determine It here is a separate issue you can hep win

Take some extra time to discuss in detall with the customer exactly why you are unabie to assist her whth tris issue.

Let the customer know you wish there was something you could do$,$ but you simply cannot. Apologize ard ask if there's anyoring else you can help with.