You are the customer support manager for a small software manufacturer. The newest addition to your $10-$person team is Elliot, a recent college computer science graduate. She is a little overwhelmed by the volume of calls but is learning quickly and doing her best to keep up$.$ Today, over lunch, one of the other members of your team informed you that she overheard a phone conversation in which it sounded like Elliot was talking with a headhunter and expressing unhappiness with her current situation. You're shocked and alarmed. You had no idea she was unhappy, and your team desperately needs her help to handle the onslaught of calls generated by the newest release of software. If you're going to lose her, you'll need to find a replacement quickly. Should you confront Elliot and demand to know her intentions? Should you avoid any confrontation and simply begin seeking her replacement? Is some other action appropriate? Follow the five$-$step process for ethical decision making to decide what your next steps should be$.$

Review Questions

What are the facts of the situation?

Develop a clear problem statement of this situation.

Critical Thinking Questions

Identify alternatives to address this situation. Should you involve others in this?

Choose an alternative and defend your actions.