You are the global marketing manager for Lyft for Canada. You hire a market research company to
Question:
You are the global marketing manager for Lyft for Canada. You hire a market research company to determine the preference of Lyft vs Uber by the consumers in Canada and the criteria riders use to decide which ride-sharing company they will use. The company conducts some focus groups and also conducts a survey which lead to the following criteria:
Importance Rating 1-5 scale
Uber Lyft
- Brand name 20% 2.5 2.7
- Rates 35% 4.6 5.0
- Use of Greyball software/drivers can reject rides 18% 3.0 2.5
- Passenger safety/background checks for drivers 20% 4.7 3.8
- Drivers are like employees,
not completely independent contractors 7% 1.0 2.0
A separate survey shows how Uber and Lyft are rated by its riders on a 5-point scale, see above.
Operations Management Sustainability And Supply Chain Management
ISBN: 9780137476442
14th Edition
Authors: Jay Heizer, Barry Render, Chuck Munson