You are the Human Resource Manager at a medium$-$sized enterprise. The organization has recently hired several Customer Service Officers to improve customer satisfaction. However, there has been some confusion regarding the expectations for their performance. As part of your role, you are required to set performance objectives for these officers and ensure they have the right competencies to meet customer needs.a$)$ What is meant by SMART objectives $($marks$)$b$)$ Set two SMART objectives for a Customer Service Officer, considering their role and responsibilities. $(4$ marks$)$c$)$ Develop detailed profiles for the following areas related to a Customer Service Officer's role:$-$ Key Result Area $(4$ marks$)-$ Technical Competencies $(5$ marks$)-$ Behavioral Competencies $(5$ marks$)$