You are the new Director of IT at a company with no helpdesk ticketing software. Users email or call their favorite IT person with their requests. At an IT meeting, you propose a new fully featured helpdesk ticketing system.

Mary Ellen, the veteran and unofficial leader of the team, speaks up. "We are doing just fine and don't need all that mumbo jumbo." The rest of the team look at Mary Ellen and then nod in agreement.

What do you do?