Question: You are the replacement for the General Manager ( who left due to stress ) at the Omni Inn. The owner feels the hotel should

You are the replacement for the General Manager

(

who left due to stress

)

at the Omni Inn.

The owner feels the hotel should be able to make a profit given the guest demographics of the area and the competitive landscape. The Omni is a limited

-

service hotel with no restaurant or banquet facilities. You do not control any Group Sales opportunities.

Your goal is to achieve a Balanced Scorecard score of

60 .

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