This simulation model contains a full working model of your limited$-$service hotel. This includes guests, front desk staff, housekeepers, industry marketing options, room pricing screens modeled after real revenue management tools, and realistic reports to assess your performance. The simulation is time$-$based, with guests constantly evaluating your hotel against other lodging options and choosing to stay at your hotel based on the rates you offer, your past service record, and, of course, availability.You are the replacement for the General Manager $($who left due to stress$)$ at the Omni Inn.

The owner feels the hotel should be able to make a profit given the guest demographics of the area and the competitive landscape. The Omni is a limited$-$service hotel with no restaurant or banquet facilities. You do not control any Group Sales opportunities.

Your goal is to achieve a Balanced Scorecard score of $65.$

Page $2$ of the Case Briefing contains many important tips.

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data can help you determine the characteristics of potential guests and target your marketing effectively.

Competitive data can help you set appropriate room rates. Outside intelligence indicates that your main competitor is a well$-$run, fairly modern hotel.

Forecasts for arrivals and departures can help you set staffing levels for the front desk and housekeeping.

Social media reports, employee messages and financial reports can help you track your progress toward your goal.Your goal is a Balanced Scorecard of $65.$ Remember that page $2$ of the Case Briefing contains many important tips.

To monitor your progress, see BALANCED SCORECARD in the lower right of your window or click the CURRENT GRADE link below.

If you make the goal, the simulation will automatically stop and submit your grade.

You can also click Submit below to submit your score.

Goal for $100\%$ Grade: Balanced Scorecard of $65.$

CURRENT GRADE: Current grade:$79\mathrm{.}2$ of $180$ points

ATTEMPT: $5$ of unlimited Attempt $5$ of unlimited. Only the best grade of your attempts will count.

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$12$:$00$ AM FRI JUL $012033$