You are the senior shift manager for an exciting club/restaurant at South Padre Island called, The Hypnotic Wave. You completed a test run of the business with the owner last quarter (February). The owner expects to fully open in two weeks for the kick-off of the Memorial weekend. For the Friday "opening" night the owner has decided to run the following events: One will be a volleyball tournament outside the bar area starting at 7:00 p.m. and running until 9:00 p.m. The volleyball tournament is the first tournament; however, it is successful you will run it annually. The business will also also have Lady's night. The Friday of the opening, the bar staff will be reporting into work at 5:30 in the employee lounge along with the other supervisors for the other areas for instructions. 

HISTORY: The Hypnotic Wave comprises 7500 square feet of a two-story building with outside areas. The establishment is broken down into a bar area for each level that houses area for drinking, dancing, DJ. The business boast a restaurant on the first floor, and a large parking area. The business provides customers with Wave credit cards for a limit of $250.00. The owner has broken the club down into the following sections. Bar 1, Bar 2, Restaurant, Security, Maintenance, and Administration. The businesses' organizational structured as depicted in the chart below. All sections of the business have a supervisor. The administration section supports the business with areas such as human resources, marketing, and event scheduling. Data from Last Quarters Test Run of the Business Total Sales $75,000 Credit Sales $30,000 Average Sales per weekend $1700 Accounts Receivable: 146 days To date the Days in Inventory is 37 days The average time for a order of food to be delivered to a table is 25-30 minutes The owner has timed the average of a drink to be ordered and delivered to a table is 15 minutes There are three shift managers. The owner has directed you to hire two shift managers. The owner fired two during the test because they did not control the operations of the club During the test run, the club had a large number of underage customers attempting to enter the club The owner also noticed from the data the consumption of alcohol (sales) from your drinks do not balance you have in your bottles on each bar. Areas You Found The owner wants to emphasize quality at every step of your establishment to set yourself apart from the other clubs on the island with quality and performance in all areas There is no established control of the various areas of the club. You thought a graphic image of the business might help 

DIRECTIONS: Using the template provided, answer the following questions in depth and detail. Provide specific actions and support them with citations from the e/book or external sources. Ensure you use at least ten (10) terms from the chapter underlined. The total word count for your answer should be at least 3-page report detailing your actions. Make sure you tie in the chapter concepts into your submission. After analysis of the data provided, what are your recommendations. Be specific and use declarative sentences Explain how you can ensure you obtain good quality managers for your club? Name at least four areas of controlling these activities and operation of your club in the upcoming Memorial weekend. Explain strategies you will use to ensure the highest quality of experience for your patrons. Name the different types of risk you can identify from the scenario and business. Make sure you explain in detail. How can you as the small business owner reduce or mitigate the risk associated with the business? 

CRITERIA: Your writing will be written as a business report, writing in detail and in the third person. Use MLA format and ensure your writing is clear, collegiate writing using declarative sentences Utilization of the student template attached No less than 3 pages minus the cover page and work cited page Use of at least 10 chapter terms used throughout the paper underlined Use of at least four sources used to support the plan

Answer rating: 100% (QA)

Executive Summary The Hypnotic Wave a vibrant clubrestaurant located at South Padre Island is gearing up for its official opening during the Memorial weekend As the senior shift manager the focus is o... View the full answer