Question: You are to develop an empathy-based interview protocol to capture the experience and needs of a potential customer. If you were interviewing a potential customer,

You are to develop an empathy-based interview protocol to capture the experience and needs of a potential customer. If you were interviewing a potential customer, what questions would you ask and why? Make sure to develop an introductory script and a set of five questions that would help you design an empathy map.

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