Question: You finished your project for a customer to implement a business software solution. All deliverables have been handed over and are already in use by

You finished your project for a customer to implement a business software solution. All deliverables have been handed over and are already in use by the company. There is a minor last payment to be made by the customer on contract closure. You believe that it is now getting time to finally close the contract with the customer and then administratively close down the project. You approached the customer today and found that they are reluctant to finally close the contract. But you do not exactly understand why. What should you not do?

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