You have been asked to develop a proposal for a comprehensive Training Program for the organization to present to senior management. Justify the value of this program by including the following elements:

• Discussion of the types of company policies that would positively impact quality improvement and customer satisfaction
• Create a Training Program that covers these elements:
  • New employee orientation, (include organization mission, vision and a summary of the strategic plan);
  • Legal compliance training for all employees (and at specific levels, such as 'workers' and 'managers') pertaining to applicable employment laws, (reference state and federal employee and labor laws); and
  • Safety training for all employees (and at specific levels, such as workers, safety team and unit emergency response teams and managers) including a Disaster Plan (including actions and assignment of responsibilities).
  • Discussion of how you would meet the current and future needs of the organization when developing employee training and development
• Confidentiality of employee information and compliance with HIPAA for patient information;
• Code of conduct; including constructive discipline procedures;
• Identify benchmarks or best practices that a manager or supervisor utilize to try to ensure employee satisfaction and retention; and
  • How would you determine effective staffing levels and what benchmarks would you use for productivity?
  • Why is setting performance expectations important?
• What procedures would a manager or supervisor enact to help ensure employee satisfaction and retention?
• Include an Implementation timetable and action plan for the Training Program.